Who we are
Our website address is: https://tidycollectables.com.au.
Last Updated: 23/12/2025
At Tidy Collectables (ABN 42 741 426 224), we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website (www.tidycollectables.com.au) or purchasing from us via our partner platforms (e.g., Whatnot), you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information that is reasonably necessary for us to provide you with our products and services. This includes:
- Personal Identification: Name, shipping address, billing address, email address, and phone number.
- Payment Details: Credit card numbers or payment processing details. Note: We do not store full credit card numbers on our servers. All payments are processed securely via third-party gateways (e.g., Stripe, PayPal, Afterpay).
- Account Data: Username and password if you create an account on our store.
- Order History: Details of the products you have purchased from us.
- Digital Data: IP address, browser type, and cookies when you visit our website (to help us improve your shopping experience).
2. How We Use Your Information
We use your data for the following primary purposes:
- Order Fulfillment: To pick, pack, and ship your order to you.
- Communication: To send you order confirmations, tracking numbers, and updates about your delivery.
- Customer Support: To assist you with returns, damaged items, or general inquiries.
- Marketing (Optional): If you have opted in, we may send you emails about new TCG releases, restocks, or upcoming live streams. You can unsubscribe at any time.
- Compliance: To comply with Australian tax and legal obligations.
3. Sharing Your Information
We respect your privacy and will never sell your personal data. However, we may share your information with trusted third parties solely to fulfill your order:
- Shipping Providers: Australia Post, Sendle, or other couriers (to deliver your parcel).
- Payment Processors: Stripe, PayPal, etc. (to securely process your payment).
- Integrated Platforms: If you purchase from us via a live stream on Whatnot, your shipping and order data is shared between Whatnot and our internal systems to ensure accurate fulfillment.
- Inventory Tools: We use third-party tools (such as ExportYourStore) to sync our stock levels across platforms. These tools access product and order data strictly for operational purposes.
4. Cookies and Tracking
Our WooCommerce store uses cookies to:
- Keep track of items in your shopping cart.
- Remember your login details (if you choose).
- Analyze site traffic to help us understand which products are popular.
You can choose to disable cookies in your browser settings, but this may prevent you from using the checkout function on our website.
5. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. Our website is secured with SSL (Secure Socket Layer) encryption to protect your data during transmission.
6. Access and Correction
You have the right to access the personal information we hold about you and to ask for it to be corrected if it is inaccurate.
- Access: You can view your personal details by logging into your “My Account” section on our website.
- Correction/Deletion: If you wish to update or delete your data, please contact us directly.
7. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact our Privacy Officer:
Tidy Collectables
Website: www.tidycollectables.com.au
Email: contact@tidycollectables.com.au